Returns
We hope that you are pleased with your purchase from equestrianclearance.com. sometimes however, there will be reasons why you wish to return your goods.
If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
- Return in good condition with as much of their original packaging and original paperwork as possible
- Return the goods in a condition that would enable equestrianclearance.com to resell them as new.
- Not try on riding wear in a way which will leave the goods creased or grubby
- Not try items on your horse which will leave hairs or marks on the items
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, please sign the delivery stating the damage or refuse to accept the parcel. Once the damaged goods have been received back into our warehouse we'll send out replacements.
Goods Faulty Within 6 Months
If you are reporting faulty goods within 6 months of receipt you maybe entitled to a repair or a replacement. If we can not do either of these we will refund your money but if the products have been used we may deduct a percentage for you benefiting from this use.
Goods Faulty After 6 Months
After 6 months of receipt, provided your product is within its warranty period, you are entitled to a warranty repair or replacement.
After 6 months of receipt, provided your product is within its warranty period, you are entitled to a warranty repair or replacement.
Please note that the cost of returning these items is the responsibility of the customer.
Refunds
Customers eligible for a refund will be refunded within 30 days.
Customers eligible for a refund will be refunded within 30 days.
You are advised to read our full Terms of Sale
Why do you offer a strict 7 days returns policy?
Returns are an inevitable part of a mail order business and are very costly to administer, if for instance we gave you a 30 day, money back guarantee who would pay for that service? of course you the customer so please try and follow the guide lines so everyone can benefit from our low prices.