International Customers
What are the charges for shipping?
When will my order be delivered?
Are there an additional charges or taxes?
The prices on the website are in GBP (Pounds Sterling). All payments and refunds made will be in GBP. Any currency conversions will be made by your bank or card issuer. Currently we aren’t able to offer currency conversions on our website, but we recommend that you use www.xe.com to get up to date currency conversions.
What are the charges for shipping?
Our international shipping rates are split into two types - set rates and an individualised quote sytem.
Set Rates
We have a number of set rates for postage, these cover most of the world. There is a drop down box in the shopping basket with our set rate postage charges. The set rate charge does not change with what you order (up to a total of 30kg).
| Delivery Option | Countries | Delivery Times |
|
Republic of Ireland £10.00 |
Republic of Ireland | 3-4 working days from dispatch |
|
France £10.00 |
France, France Metropolitan | 2-4 working days from dispatch |
|
Germany £10.00 |
Germany | 3-4 working days from dispatch |
|
Scandinavia £15.00 |
Denmark, Finland, Sweden | 2-6 working days from dispatch |
|
Europe - Southern £15.00 |
Cyprus, Italy, Portugal, Spain | 4-7 working days from dispatch |
|
Europe - Eastern £15.00 |
Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia, Poland, Romania, Slovakia, Slovenia, Turkey | 4-7 working days from dispatch |
|
Europe - Rest Of £10.00 |
Austria, Belgium, Luxembourg, Netherlands | 2-6 working days from dispatch |
| Delivery Option | Countries | Delivery Times |
|
Australia £45.00 |
Australia | 7-11 working days from dispatch |
|
Greece £25.00 |
Greece | 5-7 working days from dispatch |
|
Japan £45.00 |
Japan | 6-10 working days from dispatch |
|
New Zealand £55.00 |
New Zealand | 7-11 working days from dispatch |
|
Norway £25.00 |
Norway | 4-5 working days from dispatch |
|
Russia £25.00 |
Russian Federation | 9-13 working days from dispatch |
|
South Africa £35.00 |
South Africa | 9-13 working days from dispatch |
|
Switzerland £15.00 |
Switzerland | 3-4 working days from dispatch |
|
USA £30.00 |
United States | 5-10 working days from dispatch |
|
Rest Of World £50.00 |
Any other country | 7-16 working days from dispatch |
|
International Quote No Charge - requires quote |
Any non-EU country | Dependant upon service used and destination country |
Quote
If you are ordering from a country not mentioned above or you are outside of the EU and are placing a particularly large or small order, we will need to weigh and measure your parcel before we can give you an individualised shipping price. Please place your order as normal, selecting 'QUOTE' as the postage option. We will then contact you once your parcel is ready for dispatch with the shipping price.
When will my order be delivered?
We advise that you allow 1-5 working days for your order to be dispatched and a further 2-10 working days for delivery. You will receive an email with your tracking number once your order is dispatched, so you can follow its progress.
Are there an additional charges or taxes?
We don’t charge any more than the prices on our website, plus delivery. If you are ordering from outside of the EU, you may be charged import duty by the customs department in your country. Unfortunately we are unable to affect customs or their fees. Duty is payable whenever goods are imported into a country, and it is the importer that is liable for this, plus any fees generated by the customs authority. Customs fees and import taxes are additional to the postage costs associated with an order.
Whilst we do everything possible to try and minimize the fees a parcel may incur, we are legally bound to declare the actual content and value of the goods on the invoices we supply. It is usually a very small charge, but if in any doubt, please check with your country’s Customs department before you order.